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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A pop-up window will show up. It contains exhaustive information about all the actions that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of instructional videos clarifying how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glance at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual users and provides practical solutions. We constantly update our Frequently Asked Questions database with new articles so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can touch base with our fantastic team of customer support engineers available 24x7 and ready to help you with any query. Each support ticket you send will be replied to in less than 1 hour (the average response time is just 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282830

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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